Manzila

BA in International Business

Oct 2025 - Current

Ostbayerische Technische Hochschule Amberg-Weiden, Weiden, Germany

BSc in Management and Technology

Oct 2023 - Sept 2025

Technical University of Munich, Munich, Germany

Higher Secondary Certificate (Business Studies)

Jul 2019 - Feb 2022

Viqarunnisa Noon College, Dhaka, Bangladesh

Grade: 1.0

Management Trainee

Mar 2026 - Current

Dean & David, Munich, Germany

• Helped out in all matters related to leadership responsibilities in operations management, administration, and business development efforts.
• Responsible for managing workforce planning, staffing, hiring, training, and development of the employees.
• Generated and analyzed KPIs, financial evaluations, and business reports to support data-driven revenue optimization and resource management (RMS).
• Contributed to process improvement initiatives, corporate operational standard implementation, and continuous enhancement of business performance.

Store Operations Lead

Jun 2024 - Current

Dean & David, Munich, Germany

• Manage daily store operations and coordinate team workflows.
• Oversee delivery platforms (Uber Eats, Wolt, Lieferando) to optimize visibility and performance.
• Track sales, analyze trends and support demand forecasting.
• Use data-driven insights and AI-assisted planning to improve efficiency.
• Supported improvement of customer rating from 2.9 to 4.7 through service and process enhancements.
• Support revenue growth through operational improvements and platform optimization.

Social Media Manager — Sales Representative — Customer Support

Dec 2021 - Jun 2022

Ayaan Tech Limited, Dhaka, Bangladesh

• Created and managed social media campaigns to increase awareness and generate leads.
• Assisted in driving sales by generating leads, managing relationships, and income-related activities.
• Provided customer support and collaborated with teams to enhance company performance.
• Created videos and photography for marketing purposes.
• Collaborated with cross-functional teams to align marketing, sales, and support activities with company goals.

• English: C1
• German: A2
• Bangla: Mother tongue
• Hindi: Speaking & Listening — Fluent
• Urdu: Speaking & Listening — Fluent

Analytics & Tools

• Microsoft Excel & Google Sheets
• AI-assisted Forecasting & Planning Tools
• Delivery Platform Analytics (Uber Eats, Wolt, Lieferando)
• Jira (Workflow Coordination & Task Management)

Operations Management

• Revenue & Resource Management (RMS)
• KPI Analysis & Reporting
• Workforce Planning & Scheduling
• Process Improvement
• Business Development
• Team Development & Training
• Cross-Functional Collaboration

• Travel & Cultural Exploration
• Language Learning
• Sports Viewing & Recreational Participation
• Team Sports & Indoor Games